Using technology, experience, and the questions that bring clarity.
I look at how your business works, see where technology can help, and design—and sometimes build—a path forward. After decades of building systems, I know that good technology makes the work simpler. Today, AI gives me new ways to do that.
Separate businesses on the outside, with one workbench and one system of record underneath.
A free quarterly recovery magazine that makes recovery visible in the places people already go. More than half a million copies have gone out through hundreds of locations in Maine and New Hampshire.
Visit JourneyPlain-language technology advisory for founders and operators. Ongoing clients work with me as their Fractional Technologist.
Visit PracticalTechFor businesses that want their technology built and run for them. For Gather Center for Well-being, that means their website and the systems behind it, with social media coming next.
Get on the waitlist to learn moreIt started with a simple audit: a few days tracking every app switch and context change. The numbers were not flattering. Rather than add another app, I built one place where agents, skills, knowledge, and workflows run on my own business context and rules.
I use it every day. Agents do the work, and nothing goes out until I review it.
Recent client work. Names are left out until each client signs off.
As the organization grew, it needed one reliable answer to three questions: who has been trained, who can teach, and who is certified. The platform gives them one place to look, and it is still growing.
Preschool teachers are handed a curriculum and 252 state standards, then left to connect the two for a room of children who are all in different places. This prototype does the connecting, so the teacher can plan her week around each child.
Reading about poverty does not show what it does to decisions. This timed game lets professionals feel that pressure firsthand, and the debrief connects it to decision fatigue. I am the program's fractional technologist and take on development work as it is needed.
I have led teams across manufacturing, finance, health insurance, and call centers, putting technology to work in everything from desktop support to telephony to network infrastructure. Often I was the translator between executives and programmers.
What that adds up to: application design, database and systems architecture, payroll and compensation, IT leadership, workflow redesign, data redesign, data integration and automation, and AI and agents.
Whether it is about Journey, a technology question, or a cup of coffee, I would like to hear from you.
My daily practice is doing what I can with what I have, so I can be of service to my fellow travelers.